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1. We consistently treat everyone with courtesy and respect.
2. We are goodwill ambassadors who always speak positively about our industry, our company and each other.
3. We identify and anticipate the needs of others and are empowered to take actions that exceed their expectations.
4. We embrace our core values, our vision and mission, believing that our individual performance affects the success of everyone on the team.
5. We are committed to personal growth, professional development and innovation in the pursuit of excellence.
6. Our demeanor, appearance and facilities reflect our high standards.
7. We encourage an open exchange of ideas throughout the team.
8. We are responsible for protecting the assets and resources of our company.
9. We seek opportunities to recognize excellence.
10. We are committed to identifying inefficiencies and communicating concerns, thus enabling us to improve our performance.
11. We utilize our tools, resources and systems to provide our customers with exceptional service and guidance.
12. As people of integrity, we conduct ourselves with the highest ethical standards.